Terms of Service

Effective date: 2026-11-04

These Terms of Service govern your access to and use of the Alder & Ash website, products, and services. By browsing the store or placing an order, you agree to these Terms. If you do not agree, do not use the store.

Eligibility and account use
You must be at least the age of majority in your jurisdiction or use the store under the supervision of a parent or guardian. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for activity conducted through your account and for maintaining the confidentiality of account credentials.

Products and availability
We aim to describe products accurately, including colors, dimensions, materials, and included items. Images are illustrative and may vary slightly due to lighting, displays, or manufacturing batches. All products are subject to availability. We may limit quantities, refuse or cancel orders, or correct pricing or description errors before fulfillment; if an order is cancelled after payment, the amount charged for the affected item will be refunded.

Pricing, taxes, and payment
Prices are shown in the currency displayed at checkout and may change without notice. Shipping, duties, import taxes, and other destination charges may apply and are the customer's responsibility unless expressly stated otherwise. You authorize us and our payment providers to charge the payment method provided for the order total and applicable fees. Orders are not accepted until payment is authorized and confirmed.

Shipping, returns, and cancellations
Shipping estimates are not guarantees. Risk of loss passes according to the carrier and applicable law. Returns, refunds, and cancellations are governed by the Refund Policy, Shipping Policy, and Cancellation Policy published on this site, which form part of these Terms.

Intellectual property and acceptable use
All store content, branding, product photography, copy, design, and software are owned by or licensed to Alder & Ash and are protected by intellectual-property laws. You may not copy, scrape, resell, reverse engineer, or use the content for commercial purposes without written permission. You may not use the store to violate law, interfere with security, transmit malware, harass others, or attempt unauthorized access.

Disclaimers and limitation of liability
To the maximum extent permitted by law, the store and products are provided "as is" and "as available" without implied warranties not expressly stated. Nothing in these Terms excludes warranties or rights that cannot legally be excluded. Alder & Ash is not liable for indirect, incidental, special, or consequential losses, or for losses beyond the amount paid for the affected order, except where liability cannot be limited by law.

Governing law, changes, and contact
These Terms are governed by the laws applicable to the operator of Alder & Ash, without regard to conflict-of-law rules. We may update these Terms; continued use after posting constitutes acceptance of the updated version. Questions may be sent to support@alder-ash.com.