Privacy Policy

Effective date: 2026-11-04

Alder & Ash ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices available to you when you visit our storefront or place an order.

Information we collect
We collect information you provide directly, including your name, email address, shipping and billing address, telephone number, order contents, and payment status. Payment card details are processed by our payment providers; we do not store full card numbers or security codes on our servers. We also collect device, browser, IP address, referral, and usage information automatically when you browse the store.

How we use information
We use personal information to process and deliver orders, communicate about purchases, provide customer support, prevent fraud, maintain security, improve our products and storefront, comply with legal obligations, and—where permitted—send marketing communications you have requested. We rely on performance of a contract, legitimate interests, consent, and legal obligations as applicable.

Sharing and international transfers
We share information with service providers that help us operate the store, including payment processors, hosting, logistics, analytics, email, and fraud-prevention providers. These providers receive only the information needed to perform their services and are required to protect it. Orders may be processed in countries other than your own; where required, we use appropriate safeguards for international transfers.

Retention and security
We retain order and transaction records for as long as needed to provide services, meet tax and accounting requirements, resolve disputes, and enforce agreements. We use reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.

Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing of your personal information, request a portable copy, withdraw consent, or exercise rights under laws such as the GDPR or CCPA/CPRA. You may also have the right to appeal or lodge a complaint with a supervisory authority. To exercise a right, contact support@alder-ash.com. We will verify your request and respond within the time required by applicable law.

Children
Our store is not directed to children below the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

Changes and contact
We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. For privacy questions, contact support@alder-ash.com.