Refund & Return Policy

Effective date: 2026-11-04

We want you to be satisfied with your purchase. You may request a return within 30 days of delivery, provided the item is unused, in its original condition, with all packaging, accessories, and documentation included. Items that are damaged, altered, washed, installed, or missing parts may not qualify.

To start a return, email support@alder-ash.com with your order number, the item, and the reason. Do not send an item back before receiving return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked service; we cannot refund items lost in return transit.

After inspection, approved refunds are issued to the original payment method. Please allow the payment provider's normal processing time. Original shipping charges, duties, and taxes are generally non-refundable unless required by law or the item was our error. Replacements may be offered when available.

Exceptions
For hygiene, safety, personalized, final-sale, digital, and perishable products, returns may be limited or unavailable as disclosed at purchase or required by law. If a product arrives damaged or defective, contact us within 7 days with photos and we will arrange a replacement or refund.

Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue. We reserve the right to provide transaction and delivery records in response to a payment dispute.