Shipping & Delivery Policy

Effective date: 2026-11-04

We ship to the destinations shown at checkout. Processing times are typically 1–3 business days after payment confirmation, excluding weekends and holidays. Delivery estimates are provided by the carrier and are not guarantees; customs, weather, peak periods, or address issues may cause delays.

Tracking
A tracking number is emailed when available. Tracking may take 24–72 hours to update after dispatch. If tracking has not moved for more than 7 business days, contact support@alder-ash.com and we will open an investigation with the carrier.

International orders, duties, and taxes
Cross-border orders may be subject to import duties, VAT, customs fees, or brokerage charges imposed by the destination country. These charges are the recipient's responsibility unless expressly included at checkout. We cannot guarantee delivery timelines once a parcel enters customs. Refused parcels may incur return shipping and handling charges, which may be deducted from any refund.

Incorrect addresses and lost parcels
Please verify your address before ordering. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, though we will help where possible. If a parcel is confirmed lost by the carrier, we will arrange a replacement or refund in accordance with the carrier's resolution and applicable law.