Frequently Asked Questions

Effective date: 2026-11-04

How long does shipping take?
Processing is typically 1–3 business days. Carrier estimates are shown at checkout and are not guarantees.

Do you offer free shipping?
Orders over $150 ship free with standard delivery unless a product page says otherwise.

How do returns work?
Unused items in original condition may be returned within 30 days. Email support@alder-ash.com with your order number before sending anything back.

Is checkout a real charge?
Demonstration storefronts simulate payment. No live charge is made unless a live gateway is explicitly connected.